Terms and Conditions

Terms and Conditions

1. If you are covered by medical insurance:

You are strongly advised to contact your insurer, before your first appointment, to:

a)  check that you are covered for psychiatric disorders;

b)  check the limits of the cover provided for outpatient treatment and;

c)  request an authorisation or claim number (if provided). 

Your insurer will usually require you to be referred to me by your General Practitioner, or by another specialist to whom you were originally referred by your GP. 

i) If you are covered by one of the major medical insurance companies, please contact them so that I can claim my fees direct from your insurer on your behalf.

ii) If you wish to make the claim yourself, then bring your claim form with you to your first consultation with me so that I can complete it. You can then forward it with the invoice that you will subsequently receive from me. By this method, you are responsible for forwarding the invoice (or any subsequent invoices) to your insurer with your claim form or authorisation number. 

If any query arises about payment, you are responsible for contacting your insurer. Where I do not receive payments promptly, I will send you a statement and reminder. In case of non-payment or a shortfall under the terms of your insurance, you are responsible for settling the outstanding balance. Failure to make payment will result in the matter being referred to a debt collecting agent, whose charges will be added to and be payable with the invoice amount. 

2.  If you are paying personally:

If you are paying for your consultation with me personally, you should pay me at the end of the session and I will give you a receipt. Cheques are made payable to “Dr Neil Brener”. I cannot accept payment by credit or debit card. 

3. When you book your first appointment, we will send an email confirmation to you on request.  For all other appointments, patients are reminded that it is their responsibility to note the date, time and location of their appointment. Routine email reminders will not be sent.

4.  If payment is being made by another person or organisation:

If an organisation, or a person other than you, is responsible for paying for your treatment, please inform me or my Personal Assistant when making your appointment. Failure to make payment within 28 days will result in the matter being referred to a debt collecting agent, whose charges will be added to and be payable with the invoice amount. 

5. Cancellation of outpatient appointments

If you know you will have to cancel an appointment, please do it as soon as possible so that another patient can have your slot. Cancellations or missed appointments will be charged at 100% unless 24 hours' notice is given.  Appointments cancelled with more than 24 hours notice will not be charged.

6. Private inpatient or day patient care

If you are insured and think you may need to be admitted to hospital after the first appointment, bring your individual or group membership number or other details of the insurance with you. For admission, I will obtain pre-authorisation from your insurer.

7. Right to receive copies of correspondence

Under the General Data Protection Regulation (GDPR), a patient has the right to ask for copies of my correspondence. Please contact Alison Bowen at alison@drneilbrener.com if you would like to receive such copies. 

8. Withdrawal of consent for patient records to be held

Under the General Data Protection Regulation (GDPR), if a patient withdraws their consent for medical records to be held, the information will be destroyed. Please contact Alison Bowen at alison@drneilbrener.com if you would like further details about this.

9. Billing Agency

All fees are collected by Medical Billing and Collection who will contact you after your appointment if appropriate.

10. Consent

At the time of your first appointment, Dr Brener will discuss who (if anybody) you would like him to contact. Written consent will be obtained from you at that point. Please note: Anybody being seen at the Priory North London Hospital will have a record of that appointment kept on the hospital’s electronic record system. This is not negotiable - and if you do not want such a record kept, please ensure that your appointments are at a different location.

11. Appointment Reminders

Please note that it is not Dr Brener’s practice to send out appointment reminders in any electronic format. A confirmation of your first appointment will be emailed to you if requested. Dr Brener believes that it is the patient’s responsibility to record any follow up appointments.